Our Commitment

We want you to love what you buy. Because Poshlando sells a mix of vintage, estate, and one-of-a-kind goods alongside new merchandise, our return policy varies by product type. Please review the policy that applies to your order below.

Auction Lots

All auction sales are final. Bidders are responsible for reviewing all photos, descriptions, and condition reports before bidding. If a lot is materially misrepresented, contact us within 7 days of delivery for review.

Poshlando Shop (New & Custom)

New and custom merchandise from the Poshlando Shop (apparel, prints, accessories) may be returned within 30 days of delivery if unworn, unwashed, and in original condition. Custom or personalized items are non-returnable unless defective. Defective items will be replaced or refunded at no cost.

How to Request a Return

Email terry@poshlando.com with your order number and reason for return.
We'll respond within 2 business days with return authorization and shipping instructions.
Ship the item back in original packaging. Buyers cover return shipping unless the item arrived damaged or was misrepresented.
Once we receive and inspect the return, we'll issue your refund within 5–10 business days to the original payment method.

Refund Timing

Approved refunds are issued to the original payment method. It can take an additional 3–5 business days for the refund to appear on your statement, depending on your bank or card issuer.

Non-Returnable Items

Auction lots (all sales final unless materially misrepresented)
Personalized or custom-made items
Items marked "Final Sale"
Items returned more than 30 days after delivery

Return & Refund Policy