Privacy Policy

Poshlando Estate Sales & Auctions operates poshlando.com and handles estate sales, auctions, household contents, collections and estate cleanout inquiries in Orlando and Central Florida. This policy explains how we handle information from visitors, families, sellers, shoppers, applicants and people who contact us.

Poshlando Estate Sales & Auctions is not a real estate brokerage. Licensed real estate services are provided separately by Poshlando Realty under a separate agreement. If your request includes the home or other real property, we may pass the relevant inquiry to Poshlando Realty so its licensed team can respond. Visiting this site or sending an inquiry does not create a brokerage relationship. A separate provider’s privacy notice applies when you use its website or services.

An inquiry may include your name, email, telephone number, property location, relationship to an estate, preferred timing, service needs and anything you choose to tell us. We also receive service requests, appointment or waitlist details, items you are interested in, selected categories, and your communication preferences. Team and professional inquiries may include your experience, availability and other application details.

Photos, videos, inventories and documents you send by email, text or an available submission tool may show rooms, belongings, people, addresses or personal papers. Send only material you are entitled to share. Please keep identification documents, financial records, medical information and unrelated personal papers out of room photographs. We use this material to understand the household and discuss suitable next steps; a photo review is not a certified appraisal.

Shopper accounts include sign-in information and profile details. Saved items, watches, shopping carts, reservations, purchase or offer details, billing and fulfillment information may be recorded when you use those services. Stripe processes payment details through its payment tools; our systems receive payment references, customer identifiers and transaction status rather than your full card number. Bidding or registering on HiBid takes place with HiBid under its own terms and privacy notice.

We receive the content of emails, texts, calls and other communications you send us, along with related contact and delivery information. If a telephone service records or transcribes a call, or uses assisted or automated reception, the resulting recording, transcript or message may contain the information you provide. Recording requires any notice and consent applicable to that call. This website privacy policy is not a substitute for call-recording consent.

If you use website support chat or an item-photo analysis tool, the messages or images you submit are sent to the processing service that produces the response. These tools use Lovable’s processing gateway and Google model services. Do not include passwords, payment details or unrelated sensitive records in those submissions.

Our hosting and security services process technical information such as network addresses, browser details, request times and errors to deliver the site and protect forms from abuse. Inquiry submissions can also include the page you used, referring site, campaign source and the sale or property connected to your request. These records help us route and respond to the inquiry.

With analytics enabled, Poshlando’s browsing measurement records pages, visit duration, scrolling, links and item interactions, device type, screen size and browser information. A random session identifier is stored in session storage. Campaign links may carry a contact reference that connects activity to an existing contact; signed-in interactions may include account identifiers and email. These records are not necessarily anonymous, even when a visitor is not signed in.

With the relevant optional choice enabled, Google Analytics 4 measures website activity and Google Ads measures advertising and may support advertising personalization. Google may receive network addresses, browser and device information, pages and referring URLs, campaign or advertising identifiers, cookies and interaction data. Advertising disclosures can constitute sharing for targeted advertising under some U.S. state laws even when no money changes hands. We do not describe this activity as never sharing personal information.

Our email tools can record delivery, opens and link clicks using tracking images and redirect links, including message or contact references, timestamps and technical information. Email applications may block or automatically load images, so an open record does not necessarily mean a person read the message. Website tracking choices do not control images loaded by your email application.

Essential browser storage supports authentication, shopping carts, saved items, form continuity, interface settings and your privacy choices. Session storage generally lasts for a browser session; local storage remains until removed by you or the application. Hosting, security and payment services may use necessary technologies for their functions.

Optional Poshlando browsing analytics, Google Analytics and Google Ads stay off until you select the corresponding choice. You can accept or reject optional tracking or choose analytics and advertising separately. Open Privacy preferences in the footer or at the top of this page to change your choice. Rejecting optional tracking does not prevent an inquiry or purchase. Withdrawing a choice stops future optional tracking on this site; it does not erase information already received by us or a provider.

The site honors a detected Global Privacy Control signal by keeping optional analytics and advertising off. Choices apply to the browser and device where they are saved; use the controls again on other devices. Clearing storage can remove your choice as well as sign-in and saved shopping data. If a choice cannot be saved, optional tracking stays off. We retain a limited local history of the notice version, time and choices for consent evidence.

Consent is required before optional tracking here, including where applicable law requires prior opt-in. A separate affirmative permission is needed for marketing texts. A service inquiry or acceptance of this policy is not consent to advertising, marketing texts or the sharing of customer identifiers for advertising matching.

We use information to respond to requests; assess the scope of a household or collection; discuss estate sale, auction, individual listing, donation or cleanout paths; arrange and provide agreed services; manage sales, accounts, waitlists, transactions and fulfillment; and communicate about those activities. Relevant property inquiries can be referred to Poshlando Realty for separately licensed work.

We also use information to maintain business and transaction records, consider applications, resolve complaints, prevent fraud and abuse, protect access, and meet legal obligations. Optional analytics help us improve the website and understand interest in sales and items. Marketing preferences and permitted measurement help us send relevant updates and assess advertising. Where applicable law requires a legal basis, we rely on consent for optional tracking and marketing that requires it, performance of requested services, legal obligations, or legitimate business interests that do not override your rights.

Authorized team members and our internal business systems use information to handle requests and services. Our website capture records are passed into our business intake and contact systems for review; submitting a form is not an automatic subscription to marketing.

Providers supporting the site and business may process information for hosting, database and file storage, authentication, security and error reporting (including Lovable Cloud and its hosting infrastructure); email delivery and message processing (including Resend); text communications (Twilio where that service is used); and payment processing (Stripe). Google receives data when the corresponding analytics or advertising choice is enabled. External auction, marketplace and payment platforms, including HiBid, apply their own policies when you use them.

We may share information needed for your requested service with Poshlando Realty, relevant professional advisers, or service and fulfillment providers. We may also disclose records when legally required, to protect people or legal rights, to investigate fraud, or in connection with a genuine transfer of the business subject to applicable protections. Published sale photos, item descriptions and comments are visible to other visitors; do not put private information in material intended for publication.

Mobile numbers and text-message opt-in information are not shared with third parties or affiliates for their own marketing. Communications providers may process them to deliver our messages and manage opt-outs. That operational processing is not permission for another business to market to you.

We may respond to a request using the contact information you provide. Service messages about a request, transaction or sale you joined are distinct from optional marketing. Creating an account or submitting a service inquiry does not by itself grant marketing permission. You can unsubscribe from marketing emails using the link provided or ask us at jc@poshlando.com.

Optional marketing-text choices are separate and are not a condition of buying or requesting services. Text volume depends on the updates you request and the service involved; message and data rates may apply. If you receive Poshlando marketing texts, reply STOP to request cancellation, or contact jc@poshlando.com to withdraw permission or get help. We do not promise that every telephone number or external reception service supports the same automated keywords.

Please do not send payment-card details, passwords or sensitive personal records by text or voicemail. If you do not wish to discuss personal information through a recording or assisted reception service, ask for another contact method. For a privacy request, use jc@poshlando.com rather than leaving details in a public comment.

We retain information according to the purpose of the record, the services or transactions involved, ongoing requests, legal and accounting requirements, dispute or fraud-prevention needs, and the operation of backups. Inquiry, account, communication, sale and transaction records need not have the same retention period. We do not promise a fixed deletion period that our systems cannot support. A withdrawal of marketing consent does not necessarily remove transaction records or the minimum suppression information needed to respect your choice.

We use encrypted website connections, authentication and access restrictions to help protect information. Access is intended for people and providers who need it for the relevant work. No website, email channel or storage system can guarantee complete security. Protect your account credentials and let us know if you believe your information or account has been misused.

Contact jc@poshlando.com to ask about information we hold, request access or a copy, correct inaccurate details, request deletion, or change communication preferences. Depending on your residence and which laws apply to our business, you may also have rights to portability, to opt out of targeted advertising or certain sales or sharing, to limit certain uses of sensitive information, or to appeal a denied request. Use Privacy preferences to stop optional advertising in this browser, and email us for other requests.

We may ask for proportionate information to verify a request or an authorized agent’s authority before releasing or changing records. Do not email identity documents unless we arrange a secure method. Legal obligations and other applicable exceptions may limit deletion or access; we will explain an applicable limitation. If you disagree with our response, reply asking for review or appeal. We will not discriminate against you for exercising applicable privacy rights. Rights and response obligations depend on the law; this notice does not claim every state privacy statute applies to us.

Our services are directed to adults, not children. We do not knowingly seek personal information from children under 13. If a child has submitted information, a parent or guardian should contact us so we can review and address it. Minors should not create shopper accounts or submit transaction information without appropriate adult involvement.

Poshlando operates in the United States. Information may be processed in the United States and other locations used by our providers, where privacy laws may differ from those in your home country. Visiting from abroad does not waive any rights that applicable law gives you. Contact us about those rights or questions about processing.

We update this policy when our practices change and show the revision date at the top. Where a material change requires additional notice or new consent, we will provide it rather than treating continued browsing as permission for a new optional use.

Privacy questions and requests: Poshlando Estate Sales & Auctions, jc@poshlando.com. You can also call 407-906-5877 to ask how to reach us about privacy.